1. Standard Support Desk (24×7):

• Access to the support desk 24 hours a day, 7 days a week, ensuring immediate response to critical system issues.
• Fast issue resolution with dedicated technical support teams familiar with the B-Line Pharma Suite and its modules.
• Support via email for submitting tickets or questions, with response times governed by the Service Level Agreement (SLA).
• Screen sharing for real-time troubleshooting, allowing support personnel to guide users visually through their issues.
• Telephone support for immediate interaction with support staff, ideal for high-priority or complex issues.
• Multiple communication options available to teams, depending on the urgency and nature of the problem.

2. Premium Support Desk (24×7):

• A higher level of personalized support, featuring faster response times and dedicated resources for critical business needs.
• Priority support with expedited response times, ensuring rapid resolution of high-priority issues.
• Access to dedicated account managers or senior support engineers for ongoing support and system optimization.
• Tailored assistance for complex issues, including performance tuning, custom integrations, and advanced troubleshooting.
• Comprehensive user manuals and step-by-step guides for troubleshooting common issues and performing system tasks.
• Support for smooth integration between the B-Line Pharma Suite and third-party applications or devices.
• Regulatory compliance assistance to ensure adherence to industry standards.