GOVERNING LAW AND DISPUTE RESOLUTION

This Policy/Agreement and any dispute or claim arising out of or in connection with it, its subject matter, or its formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of India. Any dispute, controversy, or claim arising out of or relating to this Policy/Agreement, or the breach, termination, or invalidity thereof, shall be finally settled by arbitration in accordance with the Arbitration and Conciliation Act, 1996, as amended from time to time. The seat and venue of arbitration shall be Indore, Madhya Pradesh, India. The arbitration shall be conducted in English by a sole arbitrator appointed by mutual agreement of the parties. If the parties fail to agree within 30 days, the arbitrator shall be appointed by the Madhya Pradesh High Court, Indore Bench, or its designate. The award rendered by the arbitrator shall be final and binding on both parties. Judgment upon the award may be entered in any court having jurisdiction thereof.

Subject to the arbitration clause above, and to the extent permitted by applicable law, the parties irrevocably agree that the courts at Indore, Madhya Pradesh, India shall have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with this Policy/Agreement, including for interim measures, enforcement of arbitral awards, and any matter not subject to arbitration. The parties acknowledge and agree that a material part of the cause of action arises in Indore, where BLine Solution Private Limited has its registered office and principal place of business.

Nothing in this section shall prevent or restrict: (a) any data protection or privacy supervisory authority (such as the ICO in the UK, a supervisory authority in the EU, the Data Protection Board of India, the PDPC in Singapore, the OAIC in Australia, the UAE Data Bureau, the Office of the Privacy Commissioner in Canada, or the competent authority in Vietnam) from exercising its regulatory or enforcement powers; (b) any court or tribunal of competent jurisdiction in a country where mandatory local law applies (including consumer protection, data protection, or employment law) from hearing a claim where such law expressly provides for a mandatory local forum; or (c) any individual from exercising their rights under applicable data protection laws, including the right to lodge a complaint with a supervisory authority in their country of residence, place of work, or place of alleged infringement. Notwithstanding the existence of any dispute, the parties shall continue to perform their respective obligations under this Policy/Agreement unless and until the dispute is finally resolved, unless the dispute directly concerns the obligation in question.

All proceedings, documents, and communications related to any dispute shall be in English. If any document is required to be translated, the English version shall prevail.

This Governing Law and Dispute Resolution section applies to all BLine legal documents, BLine all Products & Services, including the Privacy Policy, Service Level Agreement (SLA), Information Security Policy (ISP), and all contractual or policy documents.